Paradigm Peptides provides research-use-only products and maintains a structured review process for eligible returns, refunds, replacements, damaged products, missing items, incorrect shipments, and fulfillment concerns.

All products listed on Paradigm Peptides are intended strictly for laboratory research use only. They are not intended for human consumption, veterinary use, clinical use, diagnosis, treatment, cure, or prevention of any disease.

We offer a 7-day return and refund review window from the date of delivery for eligible products.

To qualify for return or refund review, please ensure that:

• The product is unused, unopened, sealed, and in its original packaging.
• You contact support within 7 days of receiving your order.
• You provide a valid order ID and proof of purchase.
• The product has not been opened, altered, mishandled, stored incorrectly, or tampered with.

Return requests submitted after the 7-day delivery window may not be accepted.

If you receive a damaged, incorrect, defective, or missing product, report the issue within 24 to 48 hours of delivery.

When reporting an issue, include:

• Your order ID.
• A detailed description of the issue.
• Clear photo or video evidence showing product condition, label, packaging, shipping box, or missing item issue.
• Tracking information or delivery confirmation where applicable.

Once reviewed and verified, Paradigm Peptides may provide a replacement, refund, or other resolution where appropriate.

If you wish to return a product for reasons unrelated to damage, incorrect shipment, missing items, or fulfillment error:

• The product must be unopened, unused, sealed, and in original packaging.
• You must contact us within 7 days of delivery to request return approval.
• The product must remain in resalable condition.
• The return shipping cost may be deducted from the original payment amount.

Returns without prior approval will not be accepted.

To initiate a return or refund review, contact Paradigm Peptides support through the website or the support channel provided with your order.

When contacting support, include:

• Your order ID.
• The email address used at checkout.
• The reason for the return or refund request.
• Photo or video evidence for damaged, incorrect, missing, or defective products.

Once your request is reviewed and approved, we will provide return instructions and, where applicable, the return warehouse address. Please do not return any product before receiving approval and return instructions.

Once your approved returned product is received and inspected, eligible refunds are typically processed within 7 to 10 working days.

• Refunds are issued to the original payment method used at checkout.
• You may receive confirmation once your refund has been processed.
• Bank, card provider, or payment processor timelines may affect when funds appear in your account.

Refund processing time may vary depending on your bank, payment provider, and original payment method.

If your package is lost, damaged during transit, or arrives missing products, Paradigm Peptides may review replacement or return shipping support after verification.

Report transit-related incidents within 48 hours of delivery with packaging photos, tracking details, product photos, and order information.

Paradigm Peptides may decline return or refund requests in the following situations:

• The product has been opened, used, unsealed, altered, damaged after delivery, or improperly stored.
• The request is submitted outside the eligible return window.
• The customer cannot provide a valid order ID or proof of purchase.
• The customer returns the product without prior approval.
• The claim lacks necessary photos, video evidence, packaging evidence, or delivery documentation.

Support responses are typically handled within 1–2 business days. Response times may vary depending on order volume, weekends, holidays, payment review, fulfillment review, and shipping carrier delays.

Paradigm Peptides may update or modify this Refund and Return Policy at any time to reflect changes in business operations, legal requirements, payment processing, fulfillment procedures, shipping carrier rules, or customer support process.

Updates will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of our website after such updates constitutes acceptance of the revised policy.

Products listed on Paradigm Peptides are intended strictly for laboratory research use only. They are not intended to diagnose, treat, cure, or prevent any disease and are not for human consumption, veterinary use, clinical use, cosmetic use, food use, drug use, or personal use.

Customers are responsible for reviewing applicable laws, regulations, safe handling requirements, product limitations, and proper laboratory practices before ordering or using any research-use-only product.